Utility Sales Support

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Perform daily customer tasks, including order entry, tracking, and management in collaboration with local business units and other ABB divisions.

• Assist with activities at agent accounts.

• Leverage ABB tools and processes such as product configuration tools, order entry, and business systems.

• Work with local business units to monitor orders and ensure timely delivery to customers.

• Collaborate with local business units and other ABB divisions to guarantee that bid proposals fulfill customer specifications.

• Handle information across multiple and diverse projects and adapt effectively to shifting priorities.

• Attend meetings to share information and evaluate contract requirements.

• Engage in the investigation of technical issues and develop procedures and corrective measures to prevent future occurrences.

• Travel domestically to customer sites or ABB locations as necessary.

• Initiate change orders and facilitate the collection of overdue invoices.

• Provide regular customer reports regarding outstanding orders, Vendor Managed Inventory, or Blanket Order management as needed.

⛳️ Requirements

• A Bachelor’s Degree in engineering, business, or a related field is preferred.

• A minimum of 3 years of technical customer support experience in the Industrial, Utility, or related sectors, or equivalent experience is required.

• General knowledge of power transmission and distribution products/systems is preferred.

• Previous experience in business-to-business customer support is advantageous.

• Proficiency in utilizing computer databases is essential.

• Experience with Empower is preferred.

• Candidates must possess work authorization that allows them to work for ABB in the United States.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option to select between two dental plans: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance equivalent to 2X base salary.

• Company-paid Accidental Death & Dismemberment (AD&D) insurance at 1X base salary.

• Voluntary life and AD&D insurance options are available, fully paid by the employee up to specified maximums.

• Company-paid Short Term Disability coverage for up to 26 weeks.

• Company-paid Long Term Disability providing 60% of salary, with an option to purchase up to 66 2/3% of salary.

• Supplemental benefits available at 100% employee cost (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays provided.