User Researcher

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Comprehend user behaviors, requirements, and motivations to inform the design and development of user-friendly digital products.

• Serve as the link between user insights and product strategy.

• Perform qualitative and quantitative research to uncover opportunities for the servicenow.com website.

• Organize, lead, and carry out user experience research in collaboration with research, design, and product management teams.

• Conduct both moderated and unmoderated user interviews, usability tests, surveys, concept validations, and diary studies.

• Evaluate web-user behavior using analytics and product data, linking trends with user feedback.

• Consolidate findings into insights, user journeys, and prioritized recommendations.

• Communicate research results through visual representations, storytelling, and compelling presentations to shape design and product strategy.

• Assist teams in making informed decisions based on data.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Engineering, or a related field.

• Over 5 years of experience utilizing user research methods in product design.

• Proven experience in planning, developing, and executing user research and testing.

• Extensive experience in moderating user interviews.

• Experience in analyzing web user behavior, behavioral data, and analytics data.

• A robust portfolio demonstrating insightful research work.

• Proficiency in user research and analysis tools such as Dovetail, Maze, UserTesting, Hotjar, Google Analytics, Figma, and Optimal Workshop.

• Self-motivated individual capable of taking initiative, managing ambiguity, and excelling in a dynamic, results-oriented environment.

• Exceptional attention to detail and strong analytical skills.

• Advanced English proficiency required for collaboration with US clients.

• Ability to convert user and business needs into clear, actionable recommendations.

🏝️ Benefits

• Competitive USD salary.

• 100% remote work.

• Flexible work model emphasizing impact and work-life balance.

• Paid time off and national holidays in accordance with the employee’s country regulations, with full compensation.

• Sick leave.

• Annual credit for personal perks to enhance work-life balance.

• Tech talks, virtual coffee breaks, team-building events, and after-work gatherings.

• Birthday week day off.

• Wellness check-ins and professional development support from the People Care team.

• Autonomy, open communication, and respect for diversity.

• Access to coworking spaces across LATAM.