User Experience Researcher

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Spearhead user research to identify fresh insights and opportunities.

• Grasp current needs and expectations, while testing prospective design solutions.

• Collaborate with partners, designers, product managers, and developers on research initiatives.

• Build a comprehensive research portfolio that spans the entire lifecycle.

• Oversee multiple research projects concurrently.

• Formulate detailed research plans with well-defined objectives.

• Execute usability sessions and create quantitative surveys.

• Conduct interviews with partners and clients.

• Develop prototypes using Figma or similar tools.

• Extract insights through the analysis of both quantitative and qualitative data.

• Convert insights into actionable recommendations applicable to both digital and physical products.

• Develop communication tools to disseminate insights among development teams.

• Present research findings to the broader team in a clear and structured manner.

• Implement a robust research strategy by working alongside product teams and partners.

⛳️ Requirements

• A minimum of three years' experience in research, user experience, or human-centered design.

• Bachelor's degree in a relevant discipline.

• Proficient in designing and conducting both qualitative and quantitative research.

• Ability to collaborate within diverse and cross-departmental teams.

• Strong written, visual, and verbal communication skills, along with the ability to present ideas effectively.

• A genuine interest in and experience with various people and cultures.

• Familiarity with critical thinking in a fast-paced operating environment.

• Proven experience in enhancing the customer experience and achieving measurable improvements.

• Exceptional customer service skills.

• Proficiency in PowerBI.

• Experience with D2L Brightspace.

• Background in data reporting and visualization.

🏝️ Benefits

• Comprehensive, low-deductible medical insurance.

• Affordable dental and vision plans.

• Five weeks of paid time off, in addition to nearly a dozen paid holidays.

• Employer-funded retirement plan.

• Free tuition program.

• Parental leave.

• Resources for mental health and well-being.