Urology Reorder Sales Representative

📋 Description

• Facilitate repeat orders for Urology products for customers who are actively enrolled in Liberator’s supply program.

• Reorder agents play a crucial role in educating customers about products and providing guidance to ensure their needs are fully satisfied.

• Clearly communicate the features and benefits of Urology and related product lines, including comprehensive knowledge of the usage and maintenance of medical supply equipment.

• Monitor daily production and provide daily sales logs to the direct supervisor.

• Meet departmental call volume standards with a minimum of 100 daily calls, including both inbound and outbound communications.

• Maintain a high level of professionalism during every call and deliver exceptional customer service to all Liberator customers.

• Achieve or surpass monthly sales targets set by Sales Operations management.

• Manage client calls effectively through detailed scheduling and prompt follow-up.

• Comply with phone activity and regulatory standards, including Medicare guidelines, HIPAA, ACW, and minimum call volumes.

• Foster a positive work environment that reflects Liberator’s values of professional excellence, teamwork, and integrity.

• Pay close attention to detail in daily tasks and projects, ensuring accurate documentation and thorough follow-up for each customer account.

• Provide assistance to other departments and team members as needed to support business objectives.

• Pursue ongoing educational opportunities to stay current with products and processes.

• Perform other duties and tasks as assigned.

⛳️ Requirements

• High School Diploma or equivalent general education degree (GED).

• One to two years of relevant experience and/or training, or a combination of education and experience.

• Language skills: Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training resources.

• Proficient in writing external business correspondence.

• Capable of effectively presenting information and addressing questions from management, team members, and customers.

• Math skills: Ability to perform calculations for discounts, interest, commissions, proportions, and percentages.

• Ability to apply intermediate mathematical skills.

• Reasoning skills: Ability to solve practical issues and manage various variables.

• Ability to interpret a range of instructions provided in written, oral, diagrammatic, or scheduled formats.

• Computer proficiency: Familiarity with word processing software, Excel, Access, and/or other database applications.

• Telecommunications skills: Ability to use or knowledge of call center telecommunications software (e.g., dialer systems).

🏝️ Benefits

• Professional excellence

• Teamwork

• Integrity