Underwriting Assistant

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage incoming phone calls and correspondence from agents and insured individuals related to submissions, processing requests, agent appointments, and general inquiries regarding Collectibles.

• Order inspection reports as directed by the underwriter.

• Create recommendation letters and monitor policies for compliance with recommendations.

• Ensure that cancellations are processed in accordance with state regulations and policy terms.

• Reach out to producers to collect all necessary account information.

• Provide assistance in answering phone calls from producers.

• Serve as a liaison between various departments and Underwriting to guarantee accurate policy issuance and proper premium booking and billing.

• Support Underwriters in obtaining, reviewing, and evaluating documents such as applications, requests from insureds, and any other relevant information to assess risk, underwriting, and appropriate placement.

• Process non-premium endorsements.

• Address correspondence from internal and external customers within a 24-hour timeframe.

• Offer additional technical and clerical support as required by underwriting staff and management.

• Exhibit a strong customer focus by understanding customer needs and expectations while implementing the Company’s service standards.

• Participate in underwriting meetings and events.

• Build and maintain relationships with agent partners, underwriters, and stakeholders.

• Proactively share findings and collaborate closely with the underwriting team, fostering a partnership-oriented approach to achieve shared objectives.

⛳️ Requirements

• 1-2 years of experience in an underwriting department or a similar customer support position within an insurance company; a college degree is preferred.

• Outstanding verbal and written communication skills.

• Proficient in a Windows-based environment with a working knowledge of Microsoft Outlook, Word, Excel, and internet applications.

• Proven ability to meet deadlines and work accurately with detailed information.

• Capable of working independently as well as part of a team.

• Ability to communicate effectively and professionally with producers via telephone and electronic correspondence.

• Completion of insurance-related coursework is advantageous.

• Strong organizational skills with the ability to efficiently manage multiple tasks.

• Willingness to pursue a Property and Casualty Producer license within one year of employment.

🏝️ Benefits

• Generous paid time off (PTO).

• Professional development opportunities, including a mentorship program.

• Educational assistance program that covers up to $5,250 in educational costs per year.

• Comprehensive health insurance plan, including vision and dental coverage.

• Paid Parental Leave.

• Life insurance.

• 401(k) retirement plan with up to a 6% company match and immediate vesting.

• Flexible spending accounts for healthcare and dependent care.

• Short-term and long-term disability coverage.

• Company-sponsored social events.

• Opportunities to participate in various committees, including our Diversity, Awareness, and Inclusion Committee, and Charitable Giving Committee.