UI/UX Designer

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Act as a representative for BeneLynk’s internal and external customers in making product design choices.

• Collaborate with Operations, development, sales, and other stakeholders to prioritize tasks and ensure timely delivery of solutions.

• Contribute to the formulation of product strategy alongside senior management, the Product Owner, and the Veteran Choose team.

• Build and sustain working relationships with department heads to understand their operational needs.

• Question management assumptions, pose challenging inquiries, and implement initiatives that foster rapid innovation.

• Acquire and maintain knowledge of intuitive design principles and relevant industries to pinpoint product opportunities.

• Simplify complex program rules regarding eligibility, service authorizations, budgets, timesheets, payroll, and compliance into straightforward, error-resistant workflows.

• Create user flows, wireframes, and interactive prototypes utilizing standard and AI-assisted design tools.

• Organize design-alignment workshops and structured reviews with product, engineering, compliance, and operations stakeholders.

• Convert approved designs into specifications ready for developers, including interaction notes and edge-case documentation.

• Design and uphold a consistent design system and component library across various user roles and platform modules.

• Plan and execute user research, including interviews, contextual inquiries, and usability testing.

• Compile research findings into personas, journey maps, and problem statements.

• Adhere to WCAG 2.1 AA or higher accessibility standards in design.

• Conduct usability testing and make iterations based on feedback, support themes, complaints, and product analytics.

• Document design choices and justifications for audit readiness and compliance traceability.

• Remain engaged with engineering during the implementation phase to address fidelity gaps.

• Enhance efficiency within existing product development processes and facilitate the introduction of new products to market.

⛳️ Requirements

• Bachelor's or Associate's degree.

• 2 - 5+ years of experience in healthcare.

• Over 5 years in UI/UX Product Design.

• Familiarity with Agile business/software development lifecycle processes and methodologies.

• Proficiency in current tools such as AI, Claude, and Figma for swift wireframe and prototype development.

• Exceptional oral and written communication skills.

• Experience with end-user workflows.

• Strong interpersonal and relationship management skills.

• Sound judgment and decision-making abilities.

• Strong leadership and problem-solving capabilities.

• Ability to collaborate effectively with clients, stakeholders, developers, fellow designers, and end users.

• Preferred knowledge of value-based care providers and associated entities.

• Capability to sit for extended periods at a desk and work on a computer.

• Must be able to lift items weighing up to 15 pounds.

• A stable internet connection is required.

• Employment is contingent upon successful background and drug screening.

• Completion of work authorization verification through E-Verify is mandatory.

🏝️ Benefits

• Medical, Dental, Vision, and Employee Assistance Program benefits.

• 401K matching.

• 15 paid days annually.

• Exceptional growth and advancement opportunities.

• Up to $12 per month for streaming service subscriptions.

• Discounted movie tickets, hotel stays, and more available through Tickets at Work.

• Monthly company town hall events.

• Monthly internal mental health newsletters.

• Monthly Lunch & Learn events with provided lunch.

• Monthly Bene-Verse virtual events, featuring trivia, team-building exercises, and guided painting sessions.