UGC Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the effective execution and ongoing enhancement of Chief Detective's User-Generated Content (UGC) program.

• Act as the central operational point among clients, Growth Partners, Creative Strategists, creators, and internal production teams.

• Identify, recruit, onboard, evaluate, and manage a diverse range of UGC creators.

• Negotiate compensation and usage rights for creators.

• Oversee creator relationships throughout the lifecycle of campaigns and establish a preferred roster of creators.

• Manage approximately 5–8 UGC client programs concurrently from initiation through to final asset delivery.

• Coordinate creator outreach, selection, product shipments, logistics, briefs, contracts, milestones, assets, and revisions.

• Provide proactive updates on campaigns and communicate progress and risks to clients and internal stakeholders.

• Address issues proactively before they impact timelines and suggest operational solutions.

• Maintain tracking of projects, creator documentation, templates, agreements, performance records, and overall project documentation.

• Enhance SOPs, documentation, templates, creator playbooks, onboarding materials, and processes for campaign learning.

• Create internal case studies and propose operational enhancements to scale the UGC program.

• Ensure timely delivery of campaigns while keeping documentation organized.

• Expand and strengthen the creator database, improve turnaround times, and decrease creator attrition.

• Maintain prompt communication through Slack and email while ensuring communication loops are closed.

⛳️ Requirements

• A minimum of 3 years of experience in influencer marketing, creator partnerships, production coordination, project management, or campaign operations.

• Outstanding organizational and project management capabilities.

• Strong written and verbal communication skills.

• Experience in managing multiple projects concurrently.

• Excellent negotiation and relationship management skills.

• Ability to prioritize tasks in a fast-paced agency setting.

• Keen attention to detail and commitment to follow-through.

• Technical proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), ClickUp, Slack, and DocuSign.

• Familiarity with creator management platforms is advantageous.

🏝️ Benefits

• Competitive salary and benefits package.

• Group medical coverage.

• Dental coverage.

• Vision coverage.

• Short-term disability.

• Long-term disability.

• Life insurance.

• 401(k) eligibility after one year of service.

• 401(k) matching contributions.

• Paid time off.

• Sick leave.

• Employee Assistance Program.

• Remote-first flexibility.

• Collaborative, fast-paced environment.

• Opportunities for growth.