Turkish–English Customer Support Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Delivering customer support via inbound phone calls and email communication.

• Assisting customers with inquiries related to products, including sizing, materials, care instructions, and general product knowledge.

• Facilitating order placements, tracking, returns, and general account-related questions.

• Resolving customer issues with a focus on solutions and maintaining a professional demeanor.

• Providing a customer experience that meets the standards of premium retail.

• Recording interactions in specified systems as necessary for service delivery.

• Adhering to general service protocols while tailoring communication to suit the unique needs of each customer.

⛳️ Requirements

• Native or near-native proficiency in Turkish.

• Strong professional-level English communication skills, both spoken and written.

• Background in customer service, call center support, or roles that involve direct customer interaction.

• Previous experience in retail or e-commerce is preferred.

• Comfortable handling both phone and written communications with customers.

• Excellent communication, problem-solving, and multitasking abilities.

• Capability to work independently in a remote setting.

🏝️ Benefits

• Competitive compensation based on experience, alignment with market standards, and project specifications.

• Payment terms and structure will be detailed during the contracting phase.