Trust & Safety Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate flagged in-app messages, user profiles, photos, and safety reports in accordance with Community Guidelines.

• Remove inappropriate content, issue warnings, and suspend or ban user accounts as necessary.

• Address user appeals fairly and document the rationale behind each decision made.

• Refer complex, high-risk, or unique cases to the Global Trust & Safety Manager for further review.

• Accurately log moderation actions to ensure proper reporting and maintain audit trails.

• Identify recurring patterns, policy gaps, and classifier misses, and communicate these to the Trust & Safety and Engineering teams.

• Engage in weekly calibration sessions to ensure consistent decision-making across the team.

• Complete a series of recruitment steps, including preliminary questions, an introductory call, a case study, and a final interview.

⛳️ Requirements

• Excellent judgment and consistency, even while reviewing a large volume of cases daily.

• Emotional resilience when handling sensitive content on a daily basis.

• Ability to communicate clearly and calmly in writing, particularly when conveying decisions to users.

• Strong attention to detail and discretion when managing sensitive user data.

• Comfortable working independently in a remote, fast-paced setting.

• Prior experience in content moderation, Trust & Safety, or a frontline support role is mandatory.

• Proficiency in English is essential.

• Familiarity with moderation or ticketing tools (such as Zendesk, Intercom, or similar) is advantageous.

• Knowledge of additional languages—French, Spanish, Portuguese, or German—would be beneficial.

🏝️ Benefits

• Remote freelance position.

• Work schedule is Tuesday to Saturday from 09:00 to 18:00 PHT, including a one-hour break.