Trip Support Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and coordinate comprehensive aviation trip support services, which include:

• Ground handling

• Overflight and landing permits

• Fuel arrangements

• Customs and immigration services

• Crew accommodation and transportation

• Serve as a primary point of contact for clients, ensuring effective, timely, and professional communication during all phases of the trip

• Supervise and manage ongoing trip operations, ensuring all information remains precise, current, and in line with customer specifications

• Work closely with internal teams (fuel, customer relations, commercial) to provide a seamless service experience

• Actively identify and address operational challenges to guarantee smooth, safe, and efficient trip execution

• Help foster strong, long-lasting customer relationships through outstanding service delivery

⛳️ Requirements

• Prior experience in aviation operations, trip planning, flight dispatch, or travel/logistics support is highly desirable

• Essential knowledge of aviation (airport operations, permits, flight procedures, etc.)

• Aviation Dispatch Certification (FAA/FOO or equivalent) is a significant advantage

• Strong customer service orientation with the capacity to handle high-pressure scenarios

• Exceptional communication skills (both verbal and written in English)

• Keen attention to detail and the ability to juggle multiple priorities simultaneously

• Strong problem-solving abilities and quick thinking in operational settings

• Capability to work independently as well as collaboratively within a team

• Excellent organizational and time management skills

🏝️ Benefits

• Experience international flight operations and global logistics

• Become part of a collaborative, high-performing team in a growing office