Customer Experience Representative – Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with collectors via chat, email, and phone support.

• Address intricate account inquiries and resolve issues with compassion and understanding.

• Record interactions and escalate matters when necessary for prompt resolution.

• Work collaboratively with cross-functional teams to improve service quality.

• Collect customer feedback to identify patterns and recommend enhancements.

⛳️ Requirements

• Alt Expertise: Knowledge of Alt's platform, ideally as an active user.

• Industry Knowledge: Active participant in the sports and collectibles sector.

• Experience: 1-2+ years of relevant professional experience.

• Communication Skills: Excellent written and verbal communication abilities with a keen eye for detail.

• Technical Skills: Expertise in customer service software and ticketing systems, experience with Intercom preferred; familiarity with tools like Retool, Slack, and Notion is a plus.

• Empathy: A strong desire to assist others and an understanding of the significance of customer experience.

• Adaptability: Capability to multitask and efficiently manage time in a high-paced setting.

🏝️ Benefits

• Fully remote role with a variety of available shifts.

• Chance to connect with an enthusiastic community of collectors.