Trilingual Patient Coordinator – English, Spanish, Portuguese

This is a fully remote position, open to applicants in United States, +5 more locations.

📋 Description

• Professionally and efficiently handle incoming patient calls

• Address patient inquiries and deliver exceptional customer service

• Engage with patients and their families in English, Spanish, and Portuguese

• Redirect patient inquiries to the relevant clinical team as needed

• Arrange, change, and confirm patient appointments

• Oversee provider calendars to enhance scheduling efficiency

• Make outbound calls for appointment reminders and patient follow-ups

• Ensure patient information is precise and up-to-date in the practice management system

• Keep accurate patient records within the EMR

• Assist with patient registration and updates to demographic information

• Facilitate communication among providers, patients, and internal staff

• Contribute to the seamless day-to-day administrative functions of the practice

• Provide a friendly, compassionate, and professional experience in every patient interaction

• Manage sensitive patient information with care and confidentiality

• Recognize opportunities to enhance patient communication and operational efficiency

• Collaborate with the clinical team to ensure superior continuity of care

⛳️ Requirements

• Proficient in English, Spanish, and Portuguese, both written and spoken

• Prior experience in a U.S. healthcare or medical practice setting

• Strong telephone communication abilities and customer service skills

• Excellent organizational capabilities with a keen eye for detail

• Ability to juggle multiple priorities in a fast-paced environment

• Comfortable working independently while adhering to established processes

• Professional, compassionate, and patient-centered approach

• Experience with eClinicalWorks (preferred)

• Background as a Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or Front Desk Coordinator (preferred)

• Familiarity with RingCentral or other VoIP phone systems (preferred)

• Understanding of HIPAA regulations and patient confidentiality (preferred)

• Experience in pediatric or family medicine practices (preferred)

• Availability for full-time, 40-hour work weeks during U.S. Eastern Standard Time hours

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• NO TRACKER. NO PROBLEM

• Opportunities to take on increased responsibility and become a valued long-term member of the healthcare team