Triage Registered Nurse (RN) – Patient Access and Care Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize the nursing process and established protocols to assess patient needs over the phone.

• Identify the suitable level of care, offer education, create care plans and interventions, and relay follow-up instructions.

• Elevate cases and collaborate with on-call providers when further guidance is required.

• Prioritize patient interactions based on acuity and necessity.

• Implement evidence-based practices and strategies that minimize risk and enhance patient safety.

• Evaluate the readiness of patients and families to learn and tailor educational approaches accordingly.

• Support shared governance, quality improvement, process enhancement, and patient outcome initiatives.

• Schedule appointments in accordance with protocol recommendations.

• Coordinate medical and nursing management, procedures, and medication refills with healthcare team members.

• Maintain and update clinical records and document all call interactions in the Electronic Medical Record.

• Communicate patient status and concise care-plan reports to physicians, Advanced Practice Clinicians, and interdisciplinary team members.

• Engage in team meetings and special projects as directed by leadership.

• Contribute to health information resources, system efficiencies, and operational improvements.

• Assist in interpreting department policies and procedures and provide guidance to staff regarding procedural changes.

⛳️ Requirements

• Valid Registered Nurse license issued by the state in which the team member practices.

• Associate's Degree (or equivalent knowledge) in Nursing.

• At least 2 years of acute care experience, preferably within the last 4 years; experience in ED, Urgent Care, ICU, and some Med/Surg is considered.

• Strong critical thinking and problem-solving skills.

• Familiarity with healthcare specialties, levels of care, symptom identification, and treatment recommendations.

• Capability to apply established protocols and previous clinical experience.

• Excellent verbal communication skills, empathy, active listening, diplomacy, and customer service abilities.

• Ability to organize and prioritize multiple tasks in a fast-paced environment.

• Proficiency with computers, internet, desktop software, multiple-line telephone systems, and various systems for research and documentation.

• Knowledge of documentation techniques.

• Stable and secure internet connection.

• Functional vision, touch, speech, and hearing.

• Ability to sit for most of the workday.

• A quiet space for making and receiving phone calls.

• Ability to lift up to 15 lbs.

• Availability to work every 4th weekend and holiday rotation.

• Must be able to work an 8-hour or 10-hour shift, with start times ranging from 8–10 a.m. or 12–2 p.m. CST or later.

🏝️ Benefits

• Benefits Eligible: Yes.

• Premium pay options such as shift differentials, on-call pay, and more based on a teammate's role.

• Incentive pay available for select positions.

• Opportunity for annual salary increases based on performance.

• Paid Time Off programs.

• Comprehensive benefits including medical, dental, vision, life, and Short- and Long-Term Disability coverage.

• Flexible Spending Accounts for eligible healthcare and dependent care expenses.

• Adoption assistance.

• Paid parental leave.

• Defined contribution retirement plans with employer matching.

• Additional financial wellness programs.

• Educational Assistance Program.

• Programs focused on career development.

• Well-being programs.