Treasury Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Gain a thorough understanding of payment processes and Treasury operations.

• Address inquiries promptly and ensure all tasks are handled as anticipated.

• Accurately and clearly relay all pertinent information to team members.

• Ensure that all customer-related information is stored in the appropriate file.

• Complete all daily responsibilities in a timely and efficient manner, and escalate any unresolved issues to management.

• Support the payments team by liaising with global banking partners regarding incoming and outgoing payment transactions.

• Verify documentation and transaction details.

• Maintain effective communication among the Treasury department, internal teams, and counterpart banks.

• Ensure compliance with all Anti-Money Laundering policies and the Company's internal controls and procedures related to Money Transfer services at all times.

⛳️ Requirements

• Proficient in Microsoft Office applications (Excel, PowerPoint, and Word).

• Familiarity with CRM systems such as Salesforce, Zendesk, etc., is preferred.

• Experience in a Customer Service/Business role or Backoffice setting.

• Diligent, detail-oriented, organized, and accurate.

• Strong teamwork abilities and effective communication skills with colleagues.

• Treat all company resources, processes, and individuals with respect, honesty, and integrity.

• Fluent in English, providing practical examples of experience.

• Knowledge of the regulatory landscape concerning Money Transmission Businesses in Ireland to ensure adherence to all internal controls and procedures while professionally explaining regulatory considerations to customers.

🏝️ Benefits

• Competitive annual leave along with additional days based on length of service.

• Opportunity for remote work.

• Maternity and paternity leave.

• Compassionate leave.