Chat and Community Support Specialist

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses meet SLA targets.

• Oversee and engage with user posts in community forums, including Discord, Facebook Group, and social media comments.

• Address common issues (such as questions about offers, account problems, and navigation assistance) with precision and a friendly demeanor.

• Escalate more complex or sensitive matters to the relevant team, providing comprehensive documentation.

• Assist in enhancing the help center knowledge base.

• Identify and report trends in user issues or feedback to the product and content teams.

• Uphold a consistent tone and quality across all support interactions.

⛳️ Requirements

• No formal degree is necessary.

• Quick and accurate typing skills are essential as live chat operates at a fast pace.

• Strong written communication skills are required — clarity and empathy are key.

• Ability to manage multiple conversations at once while maintaining quality.

• Patience with frustrated users — focus on de-escalation rather than matching their energy.

• Familiarity with support or chat tools (such as Intercom, Zendesk, Crisp, or equivalent) is advantageous.

🏝️ Benefits

• Competitive hourly pay ranging from $15 to $21/hr.

• Fully remote position.

• Flexible scheduling options available throughout support hours.

• Paid training on the platform and support tools provided.

• Access to the entire NoGigiddy earning opportunity network.