Spanish Bilingual Customer Service Specialist, 2nd Shift

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide support for HSN and manage inbound customer calls.

• Assist customers by resolving issues and de-escalating challenging situations.

• Promote products and boost sales while handling a high volume of calls.

• Manage a significant number of incoming customer inquiries.

• Suggest additional products during each customer interaction.

• Address customer questions while personalizing the experience for every caller.

• Confirm refunds, process payments, place orders, and analyze account data.

• Report to a designated Customer Service Supervisor.

⛳️ Requirements

• At least 12 months of experience in customer service.

• Maintain a distraction-free work-from-home environment.

• Ability to learn and work effectively in a virtual setting.

• Communicate using a variety of styles.

• Navigate through multiple systems and screens efficiently.

• Adhere to HSN computer system requirements.

• Troubleshoot technical issues independently (collaborate with IT when necessary).

• Availability to work during weekends, holidays, and additional hours as needed.

🏝️ Benefits

• Competitive compensation.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Company discounts.

• Health care benefits starting on day 1.

• 401(k) plan.

• Tuition reimbursement benefits.