Spanish Bilingual Customer Service Specialist, 2nd Shift

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming customer calls

• Support customers who speak both Spanish and English

• Manage a substantial volume of inbound customer queries

• Propose additional products during each customer interaction

• Tailor the experience for every caller

• Verify refunds, process payments, place orders, and assess account information

• Report to an assigned Customer Service Supervisor

⛳️ Requirements

• At least 12 months of experience in customer service

• Maintain a distraction-free work-from-home setup

• Adapt to learning and working in a virtual setting

• Communicate effectively using various styles

• Navigate through multiple systems and screens

• Resolve personal technical issues

🏝️ Benefits

• Competitive salary

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Company discounts

• Health care benefits starting on day one

• 401(k) plan

• Tuition reimbursement program