RCM Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming customer service calls and conduct some outbound follow-up calls in a courteous and service-focused manner. Ensure calls are answered promptly without any drops or abandons.

• Identify the purpose of the call and assist the caller with their inquiries, concerns, or issues, prioritizing first call resolution. Facilitate resolution by directing the matter to the appropriate issue/content expert. Escalate the issue to a supervisor, gather necessary information, or take suitable actions to enable the issue expert to resolve the matter efficiently.

• Perform additional tasks as assigned.

⛳️ Requirements

• High school diploma or equivalent.

• 1 to 2 years of experience in an inbound call center or customer service setting; experience or knowledge in hospital patient account billing with familiarity in third-party reimbursements from insurance companies and government payers is advantageous.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours for every 40 hours worked.

• 401k plan with up to a 6% employer match.

• 10 paid holidays annually.

• Health savings accounts, as well as healthcare and dependent flexible spending accounts.

• Employee Assistance Program and Employee Discount Program.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare insurance, AD&D, as well as auto and home insurance.

• For employees in Colorado, Conifer provides paid leave in compliance with Colorado’s Healthy Families and Workplaces Act.