Travel Operations Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage all facets of travel planning and execution.

• Secure and oversee hotel room blocks for parents while coordinating accommodations for coaches of more than 35 NEVBC girls and boys club teams.

• Ensure adherence to stay-to-play regulations.

• Collaborate with tournament housing firms, hotels, and event organizers to satisfy the club's travel requirements.

• Assist families by providing access to room blocks and ensuring that housing commitments are met.

• Maintain and regularly update the NEVBC Travel web page.

• Ensure that tournament details, booking links, deadlines, travel instructions, and other resources remain precise and current throughout the season.

• Act as the main point of contact for travel-related inquiries and communicate frequently with families regarding booking deadlines, room blocks, and travel updates.

• Provide prompt support and solutions in the event of travel-related challenges.

• Collaborate closely with Program Directors to keep tournament schedules and coach attendance information accurate.

• Organize all coach travel arrangements across programs, including hotel bookings, flights, and additional transportation as needed.

• Aid in staffing logistics by tracking coaching assignments and ensuring suitable travel accommodations are secured.

• Monitor travel budgets and keep track of expenses.

• Process coach stipends and reimbursements for expenses.

• Identify opportunities for enhancing efficiency.

• Offer travel and budget summaries to club leadership and assist in planning for future seasons.

• Maintain current travel records, contracts, confirmations, and other necessary documentation.

• Support the development and execution of travel policies and procedures that foster the club's continued growth and operational success.

⛳️ Requirements

• Exceptionally strong organizational and project management capabilities.

• Outstanding written and verbal communication abilities.

• Capacity to manage multiple deadlines concurrently.

• Proficient in Google Workspace, Microsoft Office, and spreadsheet management.

• Keen attention to detail and effective problem-solving skills.

• Ability to work autonomously while collaborating with club leadership.

• Excellent customer service skills and aptitude for working effectively with families, coaches, vendors, hotels, and tournament organizers.

• Ability to stay calm, responsive, and solution-oriented when addressing last-minute travel modifications or unforeseen issues.

• Previous experience in event planning, travel coordination, hospitality, or sports management is preferred.

🏝️ Benefits

• Flexible scheduling.

• Options for remote work.