Gerente de Operações

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Coordinate activities, projects, and ticket flow, ensuring delivery quality and the smooth operation of work fronts;

• Manage the team, including delegating responsibilities, monitoring performance, correcting deviations, and ensuring the required qualifications for the activities performed;

• Develop and oversee internal and on-call work schedules, including 24x7 support and shifts, ensuring operational coverage both within and outside standard service hours;

• Serve as the primary technical and operational contact point between the Contractor's teams and the Client's staff;

• Organize training sessions, promote the dissemination of technical knowledge, support the integration of new professionals, and monitor the execution of the team's training plan;

• Monitor compliance with Service Level Agreements (SLAs), manage the lifecycle of service orders, and track critical tickets with external suppliers;

• Disseminate Client norms and guidelines to the team and control administrative access, including the immediate communication of dismissals and the return of badges and tokens within established deadlines.

⛳️ Requirements

• Bachelor's degree in Information Technology or a related field;

• Postgraduate degree or MBA in the relevant area;

• Proficiency in technical English;

• ITIL Foundation v4 certification or higher, or equivalent training.

🏝️ Benefits

• Position also available for individuals with disabilities (PcD);

• Equal opportunities to build your career;

• Vibrant culture and emphasis on innovation.