Travel Consultant II – Emergency Service Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and reserve domestic and international business travel involving air, road, rail, and lodging.

• Ensure bookings align with client preferences and standards.

• Provide knowledgeable travel recommendations to enhance the traveler experience.

• Manage both simple and intricate bookings, including non-standard and multi-destination itineraries, ticket exchanges, and complex fare arrangements.

• Implement changes and resolve issues prior to or during travel assignments.

• Perform analysis and research on various travel options.

• Anticipate traveler needs proactively and promote additional services.

• Utilize effective telephone service techniques and respond to special customer requests.

• Operate with Global Distribution Systems (GDS) such as Sabre.

• Function in a multi-account, fast-paced work environment.

⛳️ Requirements

• A minimum of 3 years' experience as a Travel Consultant.

• Proficiency in GDS - Sabre.

• U.S. citizenship is required due to Federal Government contract obligations.

• A genuine enthusiasm for delivering high-quality customer service.

• Strong verbal and written communication abilities.

• Excellent teamwork skills.

• A positive, “can do” mindset.

• Eagerness to learn and develop professionally.

• Flexibility to work evenings, overnight shifts, weekends, and holidays.

• Successful completion of company and government background checks, which may include a review of criminal history and credit records.

• Must fulfill government eligibility criteria.

🏝️ Benefits

• Health and welfare insurance plans.

• Retirement programs.

• Parental leave.

• Adoption assistance.

• Wellbeing resources available for employees and their immediate families.

• Weekly discounts from major travel providers on flights, hotels, cruises, and car rentals.

• Access to over 20,000 courses on the learning platform.

• Leadership training courses.

• New job openings prioritized for internal candidates.

• Inclusion Groups.

• Reasonable accommodations for qualified individuals with disabilities.