This is a fully remote position, open to applicants in Poland.

• Provide travel advice and arrangements for corporate clients, whether individuals or groups.

• Inform customers about various travel options, including air travel, road transport, rail services, and lodging.

• Utilize multiple Global Distribution Systems (GDSs) such as Sabre, Apollo, and Amadeus; training may be available.

• Ensure adherence to the agreed travel policy of customers, as well as service provider policies and regulatory standards.

• Employ effective telephone service techniques and respond to specific customer requests.

• Work collaboratively with your team to coach, mentor, and provide constructive feedback aimed at enhancing service quality.

• Typing speed of at least 45 words per minute.

• Proficient in computer skills and applications, including Microsoft Office, managing cookies, and internet navigation.

• A minimum of 1 year of experience in a call center environment is preferred.

• A strong commitment to delivering exceptional client service.

• Excellent professional communication skills, both written and verbal.

• Keen attention to detail.

• Basic understanding of mathematical concepts, including percentages and taxation.

• Ability to resolve customer issues promptly and escalate concerns when necessary.

• Collaborative mindset and openness to receiving feedback.

• Flexible benefits customized for each country.

• Health and welfare insurance packages.

• Retirement savings programs.

• Parental leave options.

• Support for adoption assistance.

• Wellbeing resources available for you and your immediate family.

• Travel benefits: weekly deal options from major travel providers.

Travel Consultant

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