Travel Consultant, Account Executive – Domestic, North America

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform inbound calls, emails, and web inquiries into bookings for Amtrak Vacations, focusing on a strong B2C approach; this includes timely outbound follow-up calls to nurture leads and finalize sales.

• Assess leads by understanding their travel aspirations, preferences, and budgets to create enticing, tailored itineraries.

• Effectively present pricing, upsell opportunities, and limited-time offers to enhance revenue and close sales efficiently.

• Regularly meet or surpass sales targets, conversion rates, and other essential performance indicators.

• Build strong connections with customers and travel advisors to encourage repeat business and referrals.

• Work collaboratively with internal teams to ensure smooth communication and precision for every booking and quote.

• Maintain in-depth knowledge of rail routes, destinations, and packages to effectively position offerings.

• Accurately log leads and sales in CRM systems while adhering to established processes for a seamless booking experience.

• Stay updated with ongoing product training, sales coaching, and active involvement in team performance initiatives.

• Exhibit strong organizational abilities to manage daily tasks and sales opportunities effectively and consistently.

• Remain flexible and open to change within a fast-paced, growing organization, embracing new challenges and opportunities.

⛳️ Requirements

• At least 2 years of experience in a high-volume customer service contact center, ideally in the travel, hospitality, or transportation sectors.

• Outstanding verbal and written communication skills, demonstrating a clear, concise, and professional telephone demeanor.

• Strong active listening capabilities and the ability to empathize with customer needs.

• Proven problem-solving skills and a resourceful approach to finding effective solutions.

• Excellent organizational skills and attention to detail, particularly when juggling multiple tasks and intricate itineraries.

• Proficiency in CRM software and the Microsoft Office Suite (Outlook, Word, Excel).

• Capability to work independently as well as collaboratively in a team-centered, remote environment.

• Comfortable in a fast-paced and ever-changing environment, with the ability to adapt to shifting priorities.

• A genuine enthusiasm for travel and a commitment to creating unforgettable experiences for guests.

• Willingness to work varied shifts, including evenings, weekends, and holidays as necessitated by business needs.

• High school diploma or equivalent required; a Bachelor's degree or relevant certifications in Hospitality or Travel is advantageous.

🏝️ Benefits

• Work from Home

• Generous PTO Package

• Bonus and Incentive Plans

• Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions, and Healthy Actions incentive (sponsored by Cigna)

• Employee Assistance Program

• Short-term/Long Term Disability Plan

• Employer-Sponsored Life Insurance

• Employer-Matched 401(k)

• Familiarization Trips (Get paid to experience our vacations!)

• Employee and Family/Friend Travel Discounts

• Corporate Discounts through Working Advantage

• Employee Referral Bonus

• Cross-Departmental and Advanced Training Opportunities

• Anniversary, Birthday, and Recognition Perks

• Years of Service Awards

• Annual Reimbursements for Home Office (office expenses, phone, internet)