Travel Consultant, Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, emphasizing B2B interactions; this includes timely outbound follow-up calls to cultivate leads and finalize sales.

• Assess leads by understanding their travel aspirations, preferences, and budgets to create compelling, tailored itineraries.

• Present pricing, upsell options, and special promotions confidently to enhance revenue and secure sales.

• Consistently achieve or surpass sales targets, conversion rates, and other crucial performance indicators.

• Build strong relationships with customers and travel advisors to encourage repeat business and referrals.

• Collaborate with internal teams across functions to ensure clear communication and accuracy for every booking and quote.

• Maintain in-depth knowledge of rail routes, destinations, and packages to effectively position offerings.

• Precisely track leads and sales within CRM systems and adhere to established processes for a smooth booking experience.

• Engage in continuous product training, sales coaching, and active involvement in team performance initiatives to stay sharp.

• Exhibit strong organizational abilities to efficiently and consistently manage daily tasks and sales opportunities.

• Stay adaptable and open to change in a fast-paced, expanding organization, embracing new challenges and opportunities.

⛳️ Requirements

• At least 2 years of experience in a high-volume customer service contact center, preferably in the travel, hospitality, or transportation sectors.

• Outstanding verbal and written communication skills, demonstrating a clear, concise, and professional telephone demeanor.

• Strong active listening skills and the capacity to empathize with customer needs.

• Proven problem-solving capabilities and a resourceful approach to finding effective solutions.

• Excellent organizational skills and attention to detail, especially when handling multiple tasks and intricate itineraries.

• Proficiency in CRM software and Microsoft Office Suite (Outlook, Word, Excel).

• Ability to work independently as well as collaboratively within a team-oriented, remote environment.

• Comfortable in a fast-paced and dynamic setting, with the ability to adapt to changing priorities.

• A genuine enthusiasm for travel and a commitment to creating unforgettable experiences for guests.

• Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by business needs.

• High school diploma or equivalent is required; a Bachelor's degree or relevant certifications in Hospitality or Travel are advantageous.

🏝️ Benefits

• Work from Home

• Generous PTO Package

• Bonus and Incentive Plans

• Medical, Dental, and Vision Insurance Including Optional HSA

• Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)

• Employee Assistance Program

• Short-term/Long Term disability Plan

• Employer sponsored Life Insurance

• Employer-Matched 401(k)

• Familiarization Trips (Get paid to experience our vacations!)

• Employee and Family/Friend Travel Discounts

• Corporate Discounts through Working Advantage

• Employee Referral Bonus

• Cross-Departmental and Advanced Training Opportunities

• Anniversary, Birthday, and Recognition Perks

• Years of Service Awards

• Annual Reimbursements for Home Office (office expenses, phone, internet)