Travel Claims Examiner, Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Process travel claims independently in compliance with relevant policies.

• Capable of reading, analyzing, and interpreting general business documents, technical procedures, benefit plans, and regulations.

• Manage incoming calls and initiate outgoing calls to claimants and suppliers in a courteous, positive, and proactive manner.

• Consistently achieve established performance benchmarks, including both quantity and quality in claims processing.

• Stay informed about Plans and effectively utilize this knowledge for claims payment, customer service, and other job responsibilities.

• Ability to operate independently within defined guidelines.

• Ensure adherence to HIPAA regulations.

⛳️ Requirements

• Strong time management abilities.

• Ability to work independently within set guidelines.

• Exceptional interpersonal, verbal, and written communication skills.

• Intermediate proficiency in Microsoft Office applications.

• Capable of resolving problems and issues efficiently.

• Ability to thrive in a fast-paced, team-oriented environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.