Transitions of Care Medical Assistant – Member Outreach

This is a fully remote position, open to applicants in United States.

📋 Description

• Engaging with patients through inbound and outbound calls post-discharge to assess their well-being and confirm they have received the necessary support.

• Collaborating with affiliated vendors to arrange services and care for members, including transportation, durable medical equipment (DME), meals, home health care, and more as needed.

• Aiding in the scheduling of follow-up visits for post-discharge Transition of Care (TOC) Advanced Practice Provider (APP), Primary Care Provider (PCP), and Specialist appointments.

• Working alongside patients, healthcare providers, and caregivers to promote positive health outcomes.

• Partnering with fellow members of the TOC team to meet patient needs and achieve team-based objectives, which may involve interdisciplinary huddles.

• Participating in and supporting pilot programs.

• Coordinating with healthcare providers and facilities to obtain essential discharge documentation.

• Adhering to escalation protocols to the clinical team to ensure patients receive necessary evaluations and care.

⛳️ Requirements

• A current and valid Medical Assistant Certification.

• 2-3 years of experience in healthcare, managed care, home health, and/or community health environments.

🏝️ Benefits

• Employer-sponsored health, dental, and vision insurance with low or no premium.

• Generous paid time off.

• $100 monthly stipend for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all positions excluding Director and higher roles; commission eligibility for Sales positions.

• Parental leave program.

• 401K retirement plan.

• And more....