Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, develop, and implement effective onboarding and ongoing learning programs for Customer Service Representatives.

• Provide engaging educational experiences through various delivery methods.

• Ensure that training materials are up-to-date and flexible.

• Collaborate with stakeholders to identify skill gaps and evaluate training requirements.

• Lead live, synchronous training sessions for onboarding and professional growth.

• Assess and analyze the effectiveness of training using key performance indicators (KPIs).

• Review Quality Assurance data to identify opportunities for continuous improvement.

• Coordinate and oversee training logistics while maintaining precise documentation of training activities.

⛳️ Requirements

• Bachelor's degree in Education, Business, Organizational Development, or a related field, or equivalent experience.

• Over 3 years of experience in training, learning and development, customer service, or contact center operations.

• Experience in a fast-paced or rapidly growing environment is preferred.

• A dynamic and confident facilitator with excellent presentation and communication abilities.

• Comfortable delivering both soft skills and technical training content in a virtual setting.

• Strong skills in instructional design and content development.

• Proficient with LMS platforms, virtual training tools, and Microsoft Office Suite.

• Capable of designing scalable learning solutions and adapting swiftly to changes.

• Excellent organizational skills with the ability to manage multiple projects and meet deadlines.

🏝️ Benefits

• Colibri Group welcomes applicants from all backgrounds and experiences.

• Committed to fostering a diverse and inclusive workplace.