Training Solution Consultant

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist federal health clients in enhancing workforce readiness, increasing end-user proficiency, and promoting the adoption of enterprise health information technology.

• Gain insights into workflows, processes, systems, user demographics, and training resources.

• Provide guidance to subject matter experts and training stakeholders regarding content updates.

• Create and maintain training materials, FAQs, job aids, communications, and other user-facing resources.

• Engage in stakeholder meetings, communities of practice, office hours, and collaborative sessions.

• Manage site-specific end-user support and refresher training requests.

• Work alongside local site contacts and support teams to deliver uniform training and end-user assistance.

• Conduct instructor-led classes, virtual sessions, office hours, demonstrations, and drop-in support.

• Provide or coordinate refresher training, targeted coaching, job aids, microlearning, and other educational support resources.

• Choose training modalities or performance-support solutions based on urgency and complexity of needs.

• Evaluate training deficiencies, recurring inquiries, user feedback, and adoption hurdles.

• Verify user proficiency following training interventions.

• Monitor training activities, support themes, recurring issues, and user feedback; supply updates and recommendations.

• Suggest revisions to training content and new user-support resources.

• Build connections with end users, subject matter experts, training stakeholders, local sites, and program teams.

• Collaborate across stakeholder groups to maintain consistent end-user experiences.

• Facilitate change-management and communication efforts.

• Enhance readiness, confidence, and adoption of Oracle Health Electronic Health Record workflows and associated tools.

⛳️ Requirements

• A minimum of a Bachelor's degree.

• At least THREE (3+) years of experience in delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare setting.

• Familiarity with the Oracle Health (Cerner) Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, maintenance training, or system-related process modifications.

• Capability to translate intricate clinical, operational, or system processes into clear, practical learning content and user guidance.

• Excellent facilitation, presentation, written and verbal communication, and stakeholder management abilities.

• Experience in identifying learning needs and recommending suitable training or performance-support solutions.

• Background in supporting federal government programs or healthcare organizations.

• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, SharePoint, and Teams.

• Outstanding verbal, written, and interpersonal communication skills.

• Ability to work independently while collaborating effectively with clients, leadership, and cross-functional teams.

• Eligibility to obtain Public Trust clearance.

• Up to 25% travel may be required.

• Preferred: experience in supporting enterprise EHR implementations, process transformations, or large-scale change initiatives.

• Preferred: experience with the Federal Electronic Health Record (FEHR).

• Preferred: experience assisting the Department of Veterans Affairs or other federal civilian agencies, healthcare organizations, or large-scale technology modernization efforts.

• Preferred: experience in developing or maintaining training materials, job aids, knowledge articles, FAQs, facilitator guides, or other performance-support resources.

• Preferred: familiarity with learning management systems, virtual learning platforms, or knowledge management tools.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may be eligible for a discretionary variable incentive bonus.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability Insurance.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.

• Up to 25% travel allowance/arrangement.