Training Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily management and accuracy of Bottom Line’s Learning Management System (GoFarHub).

• Administer systems for tracking training completion, participation, and compliance throughout the organization.

• Ensure that staff training assignments in GoFarHub align with ADP records and job requirements.

• Develop and maintain dashboards and reports that effectively display training progress, completion rates, and areas for improvement.

• Monitor system usage and engagement metrics to recognize trends and suggest enhancements for system effectiveness.

• Analyze training completion data, assessment outcomes, and learner engagement to determine where staff face challenges or disengagement.

• Regularly communicate training completion data and insights to Training & Learning leadership, HR, and department leaders.

• Identify and escalate compliance risks, collaborating with managers and HR to ensure follow-up and accountability.

• Troubleshoot system issues and work with the Product Team to implement updates and enhancements.

• Ensure that staff and managers receive clear and consistent communication regarding training expectations, deadlines, and progress.

• Recognize trends in training data, system usage, and project execution to provide insights and recommend operational enhancements.

• Promote continuous improvement in training operations by refining processes, documentation, and inter-team visibility.

• Mentor team staff and people managers on interpreting training data and applying best practices to address low completion rates, engagement gaps, or compliance risks.

• Assist with the implementation and ongoing management of the Training & Learning team’s evaluation framework, including tracking defined success metrics for trainings (completion, comprehension, satisfaction, and application).

• Create, distribute, and oversee evaluation tools such as training feedback surveys, assessments, and post-training follow-ups.

• Review and analyze feedback survey responses to identify strengths, gaps, and opportunities for enhancement.

• Synthesize quantitative and qualitative data into actionable insights and operational recommendations for the Training & Learning team.

• Identify trends across training data and feedback to highlight operational trends and areas for improvement.

• Establish processes to regularly review and update trainings based on evaluation findings and set team priorities.

• Collaborate with training content owners and SMEs to support the execution of improvements informed by evaluation data.

• Ensure evaluation practices are consistently and reliably implemented across trainings and initiatives.

• Maintain dashboards, reporting tools, and tracking systems related to training evaluation efforts.

• Lead project management for Training & Learning initiatives, ensuring projects are organized, on schedule, and completed punctually.

• Develop and maintain clear project plans, timelines, and trackers for key initiatives.

• Coordinate across departments to gather contributions, align stakeholders, and advance work.

• Facilitate meetings, track milestones, and provide progress updates to stakeholders.

• Support pilot programs and new initiatives by ensuring strong operational execution.

• Identify process gaps during project execution and recommend practical enhancements.

• Manage the operational coordination of training and onboarding activities for new site launches in collaboration with the Director of New Sites.

• Develop and maintain onboarding trackers, timelines, and documentation to meet readiness milestones.

• Collaborate with subject matter experts to ensure effective delivery of training content and onboarding materials.

• Track onboarding completion and gather feedback to enhance future launch processes.

• Partner with the Director of New Sites to evaluate the effectiveness of onboarding and training for new site launches, including analyzing training completion rates and feedback data.

• Document lessons learned and contribute to the improvement of repeatable onboarding systems.

• Support logistics and coordination for training programs as needed (e.g., scheduling, session setup, communication).

• Maintain clear documentation of processes, workflows, and operational practices.

• Ensure consistency and follow-through across Training & Learning operations.

• Duties, responsibilities, and activities may change at any time with or without prior notice.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• 2–4 years of experience in operations, project management, training coordination, evaluation implementation, or a related field.

• Strong organizational skills and capability to manage multiple projects and priorities simultaneously.

• Experience coordinating efforts across teams or departments.

• Familiarity with systems and tools (e.g., LMS platforms, spreadsheets, project management tools like Asana, SharePoint, etc.).

• Ability to interpret data, identify trends, and convert findings into actionable insights.

• Experience with survey tools, feedback collection, evaluation implementation, or reporting processes is preferred.

• Strong written and verbal communication skills.

• Ability to thrive in a fast-paced environment with shifting priorities.

• Commitment to Bottom Line’s mission.

🏝️ Benefits

• Learn about our benefits here.