Training Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of clinical and coding trainers while fostering a culture of accountability, engagement, and continuous improvement.

• Establish clear performance expectations and provide ongoing feedback, coaching, and development opportunities to enhance individual and team performance.

• Oversee trainer performance, manage workload prioritization, and ensure alignment with business objectives, training deliverables, and operational timelines.

• Design and implement training strategies and programs that facilitate onboarding, accelerate proficiency, enhance performance, and promote long-term capability development.

• Ensure all training initiatives are relevant, accurate, and aligned with business requirements, client expectations, and operational priorities.

• Conduct training needs assessments to identify capability gaps across teams.

• Monitor, assess, and continuously enhance training effectiveness using performance metrics, learner feedback, observations, and evaluations.

• Collaborate with cross-functional teams, including Operations, Quality, Clinical, Coding, and Leadership, to align training priorities and achieve business outcomes.

• Maintain oversight of training records, reporting, trainee progression, and readiness metrics.

• Organize and conduct training sessions, workshops, webinars, and development activities as required.

• Effectively manage team resources and eliminate obstacles that hinder trainer success.

• Stay updated on industry trends, best practices, and advancing learning methodologies.

⛳️ Requirements

• Bachelor's degree in Education, Business, Healthcare, or a related field (or equivalent experience).

• 5+ years of experience in training or learning & development within the healthcare sector (nursing and/or medical coding).

• Demonstrated experience in leading and developing trainers, including nurses and certified coders.

• Certification in training or learning & development is highly preferred.

• Background in nursing, medical coding, or healthcare operations is strongly preferred.

• **Desirable Skills:**

• Strong capability to enhance team skills and accelerate proficiency through effective training delivery and coaching.

• Proven track record of improving training outcomes, performance, and quality through targeted development strategies.

• Ability to identify skill gaps and implement focused development plans for both trainers and learners.

• Strong leadership qualities with the ability to coach, mentor, and instill accountability within training teams.

• Data-driven mindset to assess training effectiveness and foster continuous improvement.

• Excellent communication and stakeholder management skills across operations, quality, and leadership.

• Ability to articulate complex clinical and coding concepts into clear, practical training materials.

• Experience in one of the following areas: Outpatient, DRG or CVA auditing, is preferred but not mandatory.

🏝️ Benefits

• A dynamic, innovative environment with a team of industry-leading professionals.

• Practical experience with top-tier clients in the healthcare sector.

• A strong culture that emphasizes collaboration, support, and inclusivity.

• A competitive benefits package, including healthcare, vision, dental, and 401(k) options.