Training Coordinator

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• This role entails comprehensive coordination and operational support for Global Finance Learning and Development (L&D) programs, encompassing participant administration, management of the learning environment, stakeholder communication, scheduling, and logistics for program delivery.

• The position guarantees the smooth execution of both virtual and in-person programs by managing systems, assisting facilitators, coordinating travel and events, and overseeing processes like chargebacks, reporting, and program closure.

• Oversee the complete lifecycle of various L&D programs (e.g., Iron Manager, NextGen, ACTS, among others).

• Establish and manage Teams channels and learning environments for each cohort.

• Upload and arrange program materials and resources for both facilitators and participants.

• Keep track of nominations, manage participant records, and maintain program data systems.

• Monitor participant progress, submission of assignments, and engagement throughout the programs.

• Prepare materials for program launches, including timelines and visuals.

• Act as the main point of contact for participants, regional nominators, and stakeholders.

• Ensure ongoing communication throughout all stages of the programs (pre-launch, during the program, and closeout).

• Manage shared inboxes (e.g., Global Finance and Anti-Corruption), responding to or redirecting inquiries as necessary.

• Foster and maintain strong relationships with global stakeholders across various regions and time zones.

• Distribute program communications such as invitations, reminders, follow-ups, and updates.

• Coordinate the complete logistics for in-person programs and residencies.

• Manage participant travel logistics, including flight coordination, confirmations, and communication.

• Arrange hotel accommodations, meeting venues, catering, and on-site requirements.

• Prepare and send visa invitation letters and related documentation.

• Liaise with regional offices, vendors, and local planning teams.

• Design and produce printed materials (e.g., welcome packets, nametags, banners, certificates).

• Schedule all program-related sessions, including webinars, coaching calls, group sessions, and debriefs.

• Coordinate efforts across multiple time zones to ensure maximum participation.

• Manage calendar invitations and updates for all facilitators and participants.

• Support facilitator readiness by ensuring that sessions are properly scheduled and adequately resourced.

• Track participant completion and guarantee that all program requirements are fulfilled.

• Issue certificates and communicate subsequent steps to participants.

• Manage chargeback processes across programs and ensure precise financial tracking.

• Maintain alumni records, reporting systems, and distribution lists (e.g., Power BI updates).

• Assist with program evaluation processes and data collection.

⛳️ Requirements

• Proven experience in coordinating programs, events, or learning initiatives.

• Strong organizational and project coordination abilities across multiple priorities.

• Familiarity with digital learning tools (O365, Teams, Zoom, survey tools, etc.).

• Excellent communication skills with the capability to work across diverse cultures and time zones.

• Ability to manage logistics, stakeholders, and details concurrently.

• Bachelor's degree or equivalent work experience, ideally in learning & development, organizational development, communications, or business administration.

• Preferred experience in L&D, organizational development, or program operations.

• Experience in coordinating travel, events, or global programs.

• Knowledge of reporting tools (e.g., Power BI) and design tools (e.g., Canva).

🏝️ Benefits

• Competitive "Total Rewards" package tailored to the specific context in which they work.