Trainer – Tools & Process

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct live training sessions on essential tools including HubSpot, Pipedrive, Asana, Slack, Gmail, and Zoom, ensuring participants achieve practical fluency and adhere to consistent processes.

• Develop, revise, and present curricula along with step-by-step guides that conform to company workflows and client requirements.

• Create and implement graded simulations to assess the speed, accuracy, and understanding of tool-related tasks.

• Collaborate with L&D leadership, QA, and Operations teams to guarantee training outcomes align with deployment readiness criteria.

• Monitor trainee performance metrics and produce reports detailing simulation results, progress, and readiness for endorsement.

• Continuously update content to incorporate process changes, tool enhancements, and best practices derived from operational teams.

• Offer remediation coaching for trainees who are underperforming to ensure their complete readiness prior to deployment.

⛳️ Requirements

• A minimum of 2 years of experience in training, enablement, or operations, ideally within a BPO, SaaS, or virtual assistant setting.

• Strong expertise in HubSpot, Pipedrive, Asana, and communication platforms (Slack, Zoom, Gmail, Notion, or ClickUp).

• Exceptional facilitation, communication, and demonstration abilities with a diverse range of learners.

• Experience in designing and assessing simulation-based or competency-based evaluations.

• Highly organized, capable of managing multiple training cohorts while upholding quality standards.

• Knowledge of CRM configuration, workflow automation, or project management systems.

• Understanding of adult learning principles, LMS tools, and competency frameworks.

• Strong analytical skills for evaluating trainee performance and identifying learning trends.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Flexible work environment with remote options.

• Competitive salary and performance-based incentives.

• Health and wellness programs.

• Collaborative team culture fostering growth and innovation.