Trainer EMEA, German Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Achieve mastery of the platform's essential user experience and Collaborative Learning approach.

• Become a subject matter expert on the platform from both user and administrator viewpoints, obtaining certification in the methodology.

• Observe current Stadium webinars and Academy processes.

• Facilitate Stadium webinars while receiving constructive feedback from peers.

• Identify and implement updates for the Engagement Academy that align with product releases.

• Collaborate with a coach to establish quarterly priorities in relation to the Support & Services roadmap.

• Contribute to the internal knowledge base on Confluence.

• Lead initiatives to enhance the One-to-Many strategy, including the formats of webinars, gamification of the Academy, or content localization.

• Engage in discovery meetings with Product Managers to provide insights on client usage and adoption.

• Evaluate Academy completion rates and Stadium satisfaction scores to refine the training catalog.

• Develop processes and maintain updates in Confluence for daily team operations.

• Mentor and onboard new Trainers.

• Take ownership of a recurring team pillar, such as serving as the internal resource for complex solution training.

• Create advanced toolkits and training pathways based on effective client use cases.

• Collaborate closely with Customer Success and Product teams to ensure training meets client requirements.

⛳️ Requirements

• Minimum of 3 years of successful experience as a Trainer or in a client-facing role within Customer Success/Care.

• Strong listening and teaching capabilities.

• Ability to communicate clearly and concisely, both in writing and verbally.

• A proactive mindset with a preference for a results-driven culture.

• Previous experience in the learning industry is advantageous.

• Exceptional writing skills across various styles and tones.

• Flawless spelling and grammar in German, English, and French.

• Passion for the company's workplace environment and Convexity Culture.

🏝️ Benefits

• Competitive base salary with a variable component.

• Work From Home allowance.

• Social security coverage.

• Health insurance benefits.

• Unemployment insurance support.

• Common contingency provisions.

• Salary guarantee fund.

• Lunch vouchers.

• Flexible working hours.

• Complete remote work options available throughout Spain.

• Six active Employee Resource Groups (ERGs) including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

• Participation of executive team members in each ERG.

• Corporate Social Responsibility initiatives and a CSR Charter.

• Supportive Convexity Culture framework along with team, product, and process resources.