Trainer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the educational and platform authority within the Professional Services team.

• Enable clients to establish Collaborative Learning organizations by mastering both the platform and methodology.

• Manage the One-to-Many offering, which includes Engagement Academy and Stadium webinars.

• Develop content and create a scalable learning ecosystem for onboarding and engaging clients.

• Collaborate with Customer Success and Product teams to ensure training aligns with client needs and challenges.

• Achieve mastery of the platform's core user experience and Collaborative Learning methodology.

• Facilitate Stadium webinars and integrate feedback from peers.

• Revise Engagement Academy content in alignment with product releases.

• Establish quarterly priorities with a coach concerning the Support & Services roadmap.

• Share best practices in the Confluence knowledge base.

• Drive enhancements to the One-to-Many strategy, which may include webinar formats, Academy gamification, or localized content.

• Engage in Product discovery meetings and provide insights on client adoption.

• Evaluate Academy completion rates and Stadium satisfaction scores.

• Build processes and manage documentation in Confluence.

• Onboard and mentor new Trainers.

• Take ownership of a recurring team pillar and create advanced toolkits and training pathways.

⛳️ Requirements

• 3+ years of proven experience as a Trainer or successful client-facing role in Customer Success/Care.

• Exceptional writing abilities across various styles and tones.

• Flawless spelling and grammar in German, English, and French.

• Well-regarded listening and teaching capabilities.

• Clear and succinct communication skills, both written and verbal.

• Proactive and results-driven work approach.

• Passion for the company’s work environment.

• Previous experience in the learning industry is advantageous.

🏝️ Benefits

• Compensation package includes base salary, a variable component, and equity.

• Work From Home benefits.

• One month of parental leave for the second parent.

• Flexible working hours.

• Total remote work available from anywhere in Germany.

• Employee Resource Groups focusing on Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

• Corporate Social Responsibility initiatives.

• Convexity Culture and framework aimed at making a positive impact.