Trading Support Specialist – VIP & Institutional

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Act as the primary contact for our most valued customers and institutions regarding Binance's diverse range of products.

• Deliver dedicated and timely support to our institutional and VIP clientele through various communication channels.

• Offer comprehensive guidance and assistance to VIP customers in integrating and utilizing Binance’s systems, including API usage.

• Function as the first line of support for all account and system-related inquiries.

• Represent VIP customers to internal teams such as account management, finance, risk, and product development.

• Gather customer feedback and oversee projects to implement necessary product changes.

• Keep customers informed about system and product updates to ensure they are aware of all significant changes promptly.

⛳️ Requirements

• At least 3 years of relevant experience in a client or trading desk support role within the financial services sector.

• Strong understanding of trading platforms and exchanges, including the knowledge of trading orders and execution processes.

• Experience in a client management role, capable of supporting client growth and business development.

• Familiarity with crypto derivative trading products.

• Exceptional problem-solving abilities, with the capacity to resolve issues under pressure.

• Excellent communication skills to enable effective cross-departmental collaboration.

• Willingness to participate in an on-call rotation as required by business needs.

• Bilingual proficiency in English and Mandarin is essential for coordinating with international partners and stakeholders.

• Practical experience in API trading is a significant advantage.

• Understanding of cryptocurrency concepts, such as blockchain transactions, is highly desirable.

• Knowledge of derivative and other trading products, particularly futures, is a strong plus.

🏝️ Benefits

• Competitive salary and comprehensive company benefits.

• Flexible work-from-home arrangement (this may vary depending on the specific needs of the business team).