Title Services Representative II

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to inquiries and escalations from clients, borrowers, real estate agents, internal personnel, and management in a courteous and prompt manner.

• Review team members’ orders for adherence to client specifications and company protocols.

• Detect title discrepancies and work diligently to resolve issues swiftly and appropriately for the client and the product.

• Collaborate with vendors to ensure timely and precise completion of work.

• Recognize situations that necessitate escalation to management.

• Train and provide support to Level I Title Service Representatives as assigned.

• Capable of managing multiple queues across various channels as required.

• Execute additional tasks as assigned or deemed necessary.

⛳️ Requirements

• Educational Requirement: High School Diploma or GED

• A minimum of 2 years of relevant work experience

• At least two years of experience in the real estate sector and/or title and closing company is mandatory

• Proficiency in Outlook, Excel, and Word is essential.

• Excellent verbal, written, and interpersonal communication abilities.

• Capability to address problems in a growing and evolving business environment.

🏝️ Benefits

• 20 days of paid time off each year

• 9 paid holidays plus 2 floating holidays

• Parental leave provided for new parents

• A variety of medical plan options, including HSA and FSA alternatives

• Dental, vision, and basic life insurance coverage

• 401(k) plan with a competitive company match

• Employee Stock Purchase Plan (ESPP)

• Homebuyer Perks program to assist with home ownership