Title & Escrow Operations Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Lead and engage with the team.

• Oversee 6–10 closers, escrow officers, and processors through hiring, onboarding, coaching, and career development.

• Conduct regular 1:1 meetings, huddles, and performance evaluations.

• Establish a high-trust, feedback-oriented culture where team members feel supported and accountable.

• Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and provide reports to leadership.

• Monitor the health of the pipeline, balance workloads, and act as the senior escalation point.

• Ensure all files comply with Federal and state-specific regulations.

• Identify workflow obstacles and collaborate with Ops and Product to enhance playbooks, templates, and tools.

⛳️ Requirements

• 5+ years of experience in title, escrow, settlement, or closing (residential resale), including 2+ years in a management role.

• Hands-on experience throughout the entire closing lifecycle—from title to disbursement.

• In-depth knowledge of Federal and multi-state compliance regulations (RESPA, TRID, CFPB, BSA/AML).

• Proficient in Qualia.

• Excellent communication skills; adept in a fast-paced, remote, multi-state environment.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• 18 days of paid time off (increases with tenure) plus 10 paid holidays.

• Annual budget dedicated to learning and career advancement.

• Paid sabbaticals to commemorate significant milestones.

• Exclusive access to Clever homeownership benefits.

• Support for your remote work setup.

• Retirement plan managed through Guideline.

• 6–12 weeks of paid parental leave.

• Complimentary counseling sessions and optional weekly meditation.