Deposit Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for processing items, which includes accurately handling incoming and outgoing wire transfers, ACH transactions, and check-related items within set deadlines.

• Evaluate transactions to ensure they are complete, properly authorized, compliant with internal controls, and align with relevant banking regulations and operational procedures.

• Execute daily item processing tasks, such as exception handling, returns, adjustments, research, and balancing for wire, ACH, and check transactions.

• Carry out fraud reviews on deposit operations activities by monitoring suspicious transactions, detecting unusual trends, and escalating concerns in line with bank policies.

• Investigate potential fraud incidents involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-ups, and assist in loss mitigation efforts.

• Research and address transaction discrepancies, customer inquiries, and operational challenges in a prompt and professional manner.

• Conduct servicing and maintenance activities for deposit accounts and associated services, including updates, modifications, corrections, and routine maintenance requests per established procedures.

• Keep precise records, audit trails, and supporting documents for transaction processing, investigations, and exception resolutions.

• Collaborate with internal departments such as fraud, risk, compliance, treasury management, retail operations, and customer support to resolve issues and enhance processes.

• Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and thoroughness.

• Support updates to procedures, testing, and process improvement initiatives related to deposit operations and fraud prevention.

• Remain up-to-date on relevant regulations, payment guidelines, and internal policies regarding wires, ACH, check processing, and fraud prevention.

• Undertake other responsibilities as assigned to further departmental and organizational goals.

⛳️ Requirements

• A high school diploma or equivalent is required; an associate or bachelor’s degree in business, finance, or a related field is preferred.

• Preferably, experience in deposit operations, treasury operations, bank operations, or a comparable financial services role.

• Familiarity with wire processing, ACH rules, check processing, exception handling, and general deposit operations procedures is essential.

• Background in fraud review, transaction monitoring, investigations, or operational risk controls is advantageous.

• Knowledge of applicable regulations and industry standards, including NACHA rules, Regulation CC, Regulation E, and bank security protocols is necessary.

• Proficient in core banking systems and Microsoft Office applications.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday leave.