Manager, Operations – Medical Record Retrieval

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that all necessary tasks are executed in a consistent, timely, and highly professional manner.

• Establish the tone and vision for the department, fostering an environment of compassion, respect, accountability, and innovation.

• Organize, lead, and participate in client meetings as necessary to ensure that existing programs and services meet or surpass customer expectations.

• Direct a team of functional release of information specialists to achieve goals and objectives swiftly, efficiently, and profitably.

• Recruit and retain talent, provide clear guidance and accountability to employees, and coach and mentor key team members.

• Collaborate with domestic and global partners to maintain excellent turnaround times and uphold quality standards for the release of information.

• Prepare monthly portfolio presentations for senior leadership.

• Assist in the development of annual budgets and fiscal planning.

⛳️ Requirements

• Bachelor's degree and prior experience is preferred.

• Strong team orientation is essential.

• High proficiency in Microsoft products, including Outlook, Word, and Excel, is required.

• Ability to excel in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines.

• Excellent communication skills are a must.

• Exceptional customer service skills with strong negotiation abilities.

• Detail-oriented, possessing strong analytical skills and effective problem-solving capabilities.

• Capability to manage confidential materials and information in a professional manner.

• Willingness to travel as required; this may be extensive and include overnight stays.

🏝️ Benefits

• Employee engagement and development opportunities.

• Enhanced operational efficiency.

• A customer-oriented mindset.