Time & Pay Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary contact for employee and manager inquiries related to timekeeping and payroll, investigating issues and offering guidance or escalation as necessary.

• Assist employees with their timesheet entries and corrections, ensuring adherence to established procedures.

• Examine payroll and timekeeping data to identify and rectify any discrepancies.

• Support employees and managers with inquiries regarding timecards and related transactions.

• Manage the processing of garnishments and refunds related to garnishments.

• Handle Notifications of Change and direct deposit returns; provide assistance with banking and payment-related issues.

• Address a high volume of employee inquiries via phone and case management systems.

• Process Approver Group and Modifier Group tickets, updating the relevant manager approval groups.

• Supply payroll and timekeeping information to HR, Legal, management, and other departments.

• Aid in payroll and timekeeping audits, reporting, and special projects.

• Recognize recurring issues and escalate them when necessary.

• Uphold the confidentiality of employee and payroll information.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED with a minimum of 2 years of experience in payroll or timekeeping.

• Familiarity with Deltek, Costpoint, and/or other timekeeping systems.

• Ability to manage deadlines and multitask effectively.

• Demonstrated experience in providing customer support via phone and ticketing systems.

• Excellent client-facing and communication abilities.

• Strong understanding of time charging and payroll policies/procedures, in compliance with company and federal labor laws.

• Working knowledge of helpdesk software, databases, and remote control tools.

• Experience in supporting payroll and/or timekeeping processes.

• Capability to research and resolve employee inquiries and issues.

• Exceptional organizational skills and meticulous attention to detail.

• Ability to work independently as well as collaboratively as part of a team.

• Strong problem-solving aptitude.

• Experience in handling confidential employee information.

• Proficiency in Microsoft Office.

• Experience with payroll, timekeeping, or case management systems.

• Availability to work U.S. East Coast business hours and additional hours as required.

• U.S. citizenship is mandatory, with the ability to obtain a security clearance if needed.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance.

• Retirement savings plan with employer matching contributions.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Paid time off and holidays.