Tier III Service Desk Engineer

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee and enhance the helpdesk operations for managed service clients.

• Facilitate and coordinate client projects, acting as a liaison between the technical team and the client.

• Offer technical support in person, via phone, or through electronic means.

• Train and assist clients during the onboarding process.

• Create project plans for onboarding clients and standardization initiatives.

• Install, configure, troubleshoot, test, and resolve hardware and software problems.

• Maintain and refresh client and process documentation regularly.

• Mentor Tier I and Tier II service desk personnel.

• Enhance IT service management processes and methodologies.

• Assess IT trends, propose strategies, and execute improvement initiatives.

⛳️ Requirements

• A minimum of 6 years of experience in providing IT services and end-user support.

• Previous experience in a managed service provider setting is essential.

• Client-focused mindset with a strong dedication to delivering exceptional customer service.

• Demonstrated experience in leading IT projects successfully.

• Self-motivated individual eager to broaden their skill set.

• Experience in providing direct support to end users.

• Strong attention to detail is required.

• Outstanding verbal and written communication abilities.

• IT-related degree and/or relevant certifications (Cisco, A+, Network+, Microsoft, or similar).

• Advanced technical expertise, including familiarity with Azure AD, Active Directory, Intune, or other RMM tools.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• A work environment that promotes continuous learning and development.