Adoption Engineer – Federal

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Act as the primary customer liaison for ThousandEyes technology.

• Enhance customer adoption and usage by providing best-practice suggestions.

• Serve as a technical consultant after the sale throughout the customer's journey.

• Promote customer success via adoption-driven playbooks, product training, and tailored customer roadmaps.

• Engage proactively with customers to foster trusted-advisor relationships and cultivate technical champions.

• Collaborate with the Customer Success Specialist and Sales team to develop account strategies.

• Identify strategic initiatives and potential use cases for customers.

• Drive product adoption and amplify the business value provided by ThousandEyes.

• Recognize new and expansion opportunities.

• Relay customer feedback and suggestions for enhancements to the Product team.

• Conduct product update sessions that showcase newly released features.

⛳️ Requirements

• U.S. citizenship is mandatory.

• Must conduct relevant government work on U.S. soil.

• Bachelor’s degree with 5+ years of relevant experience, Master’s degree with 3+ years, or a PhD with no prior experience required.

• Experience in a customer-facing technical role such as Technical Support, Solutions Engineering, or Professional Services.

• Familiarity with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.

• Experience in designing, deploying, troubleshooting, or supporting application and network infrastructure.

• Proven ability to deliver technical presentations and demonstrations to both technical and business audiences.

• Proficiency in scripting languages such as Python, Perl, or JavaScript.

• Capacity to work independently in a dynamic environment.

• Experience with ThousandEyes and/or other assurance solutions is a plus.

• Familiarity with the Cisco Networking portfolio is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting contingent upon continued employment.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off granted at hire and every January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days each calendar year.

• Annual bonuses may be available for non-sales positions.

• Performance-based incentive pay for employees on sales plans.