Tier 2 Customer Support – Luxury Jewelry, Phones & Email

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Provide outstanding customer support through incoming phone calls and support tickets.

• Offer tailored solutions and address customer inquiries with professionalism and empathy.

• Create a smooth experience that embodies the standards of a luxury brand.

• Investigate customer issues and meticulously document interactions.

• Work collaboratively with internal teams to guarantee timely and accurate resolutions.

⛳️ Requirements

• Proficient in using Gorgias or a similar customer support platform.

• Comfortable providing white-glove customer support to high-end clients via phone and email.

• An active listener who can extract the necessary information and confidently guide customers.

• Exceptional written communication skills, including grammar, spelling, and professional etiquette.

• Approachable and empathetic, with the ability to build rapport.

• Tech-savvy, organized, and capable of efficiently navigating multiple systems.

• Proficient in documenting customer interactions thoroughly and providing detailed notes.

• Resourceful and self-assured in finding solutions using available documentation.

• Strong attention to detail and a keen interest in fashion, luxury retail, or fine jewelry.

🏝️ Benefits

• Self-schedule 10 hours per week.

• Work remotely.

• Choose your projects.

• Opportunity to collaborate with great individuals on exciting projects for remarkable brands.

• Equal Opportunity Employer.