Ticketing Team Member

This is a fully remote position, open to applicants in India.

📋 Description

• Accurately and promptly issue flight bookings during each shift using Sabre.

• Create and manage Passenger Name Records (PNRs) within the Sabre system.

• Utilize fare pricing tools and stored price quotes (PQs) in Sabre to price itineraries and verify the correct fare prior to issuing.

• Issue electronic tickets (e-tickets) across various Pseudo City Codes (PCCs).

• Process ticket exchanges and reissues when clients need to modify their flights.

• Manage ticket voids and refunds in accordance with airline policies.

• Monitor the queue in Sabre to ensure no task remains unacknowledged for over 30 minutes.

• Confirm every detail in the PNR, including passenger name spelling, date of birth, frequent flyer number, flight routing, payment method, and fare rules before ticket issuance.

• Ensure that all ticket details are accurately recorded in the booking database.

• Collaborate with the Client Service team for urgent holds or last-minute fare approvals.

• Immediately escalate any system errors in Sabre, discrepancies in booking data, or VIP issues to your Team Lead.

⛳️ Requirements

• Proficiency in Sabre GDS is a mandatory requirement for this position.

• A minimum of 3 years of direct experience in Sabre ticketing, within a travel agency, airline, tour operator, or travel management company where ticket issuance was a primary responsibility.

• A comprehensive understanding of fare rules: you can interpret the conditions associated with a ticket in Sabre and apply them accurately during issuance, changes, or refunds.

• Strong focus on passenger data accuracy: you recognize the importance of correct name spelling, date of birth, and frequent flyer numbers to ensure ticket validity.

• Ability to maintain a consistent workflow while ensuring accuracy, even during peak times when multiple bookings require attention simultaneously.

• A proactive communication style: if something appears incorrect or unclear, you alert your Team Lead promptly.

🏝️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel.

• Clear career progression opportunities based on merit.

• Salary increases and bonuses based on performance and KPI achievement.

• Global collaboration with skilled teams.