Territory Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and maintain robust customer relationships within a portfolio, serving as the primary contact for inquiries, problem resolution, and overall satisfaction.

• Spot opportunities for growth and actively pursue new business prospects, enhancing revenue through strategic efforts such as market expansion and pricing strategies.

• Work collaboratively with cross-functional teams (including Sales, Operations, and Category Management) to formulate and implement strategic plans that foster customer growth, efficiency, and ease of business.

• Conduct regular business assessments, manage tender processes, and negotiate agreements, ensuring alignment with both business objectives and customer requirements.

• Track account performance using key metrics and customer insights (e.g., NPS), executing strategies to improve customer experience and loyalty.

• Supervise the annual audit process to guarantee compliance with CHEP’s policies and recover any overdue equipment fees.

• Lead projects focused on decreasing transportation costs and enhancing supply chain efficiency, delivering value to customers while streamlining operational processes.

• Assist in integrating sustainability initiatives with customers, supporting CHEP’s overarching corporate social responsibility goals.

⛳️ Requirements

• A valid UK Driver's License (a company car is provided!)

• At least two years of experience in a customer-facing role in the field

• A minimum of two years in Account Management and Business Development within the FMCG or Supply Chain industry

🏝️ Benefits

• 25 days of holiday plus statutory leave, with the option to buy or sell 5 additional days

• Annual bonus (typically around 10%)

• Generous share scheme

• Company Car

• Private healthcare (single cover)

• Up to 7.5% company pension

• Life Assurance & Employee Assistance Programme