Territory Customer Performance Manager – Automotive Refinish

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serves as the main contact for designated customers, fostering strong, collaborative relationships.

• Delivers a high level of dedicated customer support through regular face-to-face visits.

• Conducts shop audits to verify that Axalta's equipment is functioning properly, Axalta products are utilized correctly, and standard operating procedures (SOPs) are being followed.

• Evaluates cost and productivity key performance indicators (KPIs) and discusses findings with customer management.

• Oversees the budget for each center, ensuring that monthly expenses remain within designated limits.

• Collaborates closely with the servicing distribution partner (jobber) to guarantee adequate support and inventory levels are upheld.

• Identifies and recommends process enhancements to eliminate obstacles for the customer.

• Maintains a structured communication strategy with a regular call schedule, documenting customer interactions in SalesForce (SFDC) and promptly following up on issues.

• Leverages technology (SharePoint, Salesforce, Office365, etc.) to boost individual productivity and improve communication with both team members and customers.

• Engages local Axalta teams and involves relevant resources for additional assistance when required.

⛳️ Requirements

• A minimum of 3-5 years of experience in the Automotive Refinish industry.

• Bachelor's degree is preferred, though not mandatory.

• Comprehensive knowledge of repair shop operations and distribution fundamentals.

• Familiarity with Axalta's core (APL) product lines.

• Strong technical skills and problem-solving ability.

• Represents oneself professionally to all customer levels and internally.

• Must be willing and able to travel up to 75% of the time.

• A valid Driver’s License is required.

• Being Bi-Lingual in Spanish is a significant advantage!

🏝️ Benefits

• Company Car

• Laptop and Mobile Phone provided