Professional Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide continuous support and oversight to CLASS Specialists.

• Observe and assess CLASS Specialists to guarantee the high-quality delivery of Teachstone services.

• Create and execute a cross-training strategy.

• Oversee the internal and external selection, training, and development of a skilled, diverse, and mission-driven team.

• Collaborate with Marketing, Impact, Revenue, Product, and Content teams to ensure the optimal utilization of CLASS Specialists and contractors in services and programs.

• Offer vision, leadership, and guidance to CLASS Specialists to ensure adherence to Teachstone standards.

• Efficiently manage work procedures, processes, and logistics that best support Teachstone's standards and strategic initiatives.

• Utilize data and training evaluations to foster continuous improvement of Teachstone services.

• Maintain and expand a comprehensive understanding of Teachstone’s array of products and services.

• Achieve and sustain reliability for all CLASS age levels assigned.

• Assist in the onboarding processes and procedures for CLASS Specialists and contractors.

• Coordinate and oversee service delivery for multi-layer contract implementation for enterprise clients.

• Collaborate with CLASS Specialists to develop and support non-standard training and coaching services.

• Plan and work with revenue team members to enhance the utilization of multi-layered client contracts.

• Collaborate closely with other Professional Services Managers and departmental managers as necessary to support service delivery.

• Deliver Teachstone training programs and services as required.

• Embrace and exemplify Teachstone’s Mission and Values both internally and externally with clients.

• Perform other responsibilities as necessary to support Teachstone as the organization evolves.

⛳️ Requirements

• Master’s degree in Early Childhood Education or a related field—or equivalent experience along with 3-5 years in a service delivery leadership position.

• Proven ability to use the CLASS measure to observe and code classrooms and to lead CLASS training programs.

• Previous experience in delivering, leading, and assessing training, data quality, and/or professional development initiatives.

• Outstanding organizational, written, and interpersonal communication skills.

• Excellent customer service and public relations abilities.

• Proficient in technology, including Microsoft Office Suite, Google applications, and video and multimedia presentation tools.

• Experience and comfort in a high-growth organization, with the development of policies and procedures that ensure success in a rapidly evolving environment.

• Willingness to travel 1-2 times per month or as required.

🏝️ Benefits

• Fair, Competitive Pay: We guarantee equal pay for equal work, utilizing consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict do not affect your pay.

• Comprehensive benefits: We provide an inclusive benefits package designed to support your overall well-being. Eligibility varies based on your role and employment status.