Temporary User Support Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Delivering prompt and courteous responses to user inquiries through the Zendesk platform.

• Precisely documenting bugs and reporting them to the Development team.

• Conveying user feedback and feature requests to the Product team.

• Assisting in the creation and review of user documentation.

• Evaluating suspicious accounts to detect spam.

• Engaging in calls and collaborative projects with other teams as necessary to represent the "voice of the user" within the organization.

• Supporting additional projects as required.

⛳️ Requirements

• Experience in providing support through a helpdesk platform (preferably Zendesk).

• Outstanding communication and prioritization abilities; capable of accomplishing tasks in a fast-paced environment.

• Highly motivated and results-oriented, displaying a strong level of energy, enthusiasm, and initiative.

• Technologically savvy with the capability to learn and troubleshoot technical issues.

• Proficiency in English is mandatory; additional languages are advantageous.

🏝️ Benefits

• Flexible working hours with the option to work entirely from home (except when traveling).

• A dedicated and exceptional team working for a community-focused organization.

• Competitive salary and benefits, including a generous annual leave policy, leave for Family & Compassionate Care, and an organization-wide day off on the Fourth Friday of every month.

• A culture of continuous learning with opportunities for training and professional growth.

• Resources to support our virtual office setup, including a monthly remote work stipend.

• An annual in-person retreat for all staff, along with optional virtual social events throughout the year.