TEMP TPA Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire in-depth knowledge of application functionalities, configurations, and compatible third-party software.

• Create, monitor, and prioritize support cases and tickets to ensure timely resolution of client issues.

• Conduct research, troubleshoot, and resolve Benefits Configuration and API connectivity challenges.

• Collaborate with Benefit Implementation Consultants and Sales teams to offer system setup guidance.

• Design and test the benefits system in accordance with client plan specifications and requirements.

• Import and analyze data utilizing external record-keeping systems.

• Perform data audits, generate reports, and provide summaries and details for reconciliations.

• Identify the root causes of discrepancies and guide customers and internal teams toward solutions.

• Work collaboratively across departments to oversee open enrollment projects and adhere to client deadlines.

• Handle electronic banking activities, including bill payments, claim reimbursements, account transfers, and manual credit/debit transactions.

⛳️ Requirements

• A minimum of 1–2 years of experience in a benefits support position.

• Experience with tax-advantaged plans such as FSA, HSA, HRA, and Commuter plans is preferred.

• Capability to analyze data for effective problem resolution.

• Completion of at least a high school diploma; a bachelor’s degree is preferred.

• Ability to manage multiple projects at once and ensure timely delivery.

• A strong desire for continuous learning.

• Intermediate proficiency in Microsoft Office, especially Excel.

• Competence in importing data and utilizing pivot tables and VLOOKUP functions.

• A basic understanding of EDI data mapping and transformation is advantageous.

• A fundamental understanding of SFTP and FTP data communication protocols is a plus.

• Exceptional communication skills with the ability to convey technical information to non-technical stakeholders.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) matching

• Opportunities for career development

• Support for equal opportunity and disability accommodations