Telephone Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handle incoming calls and address customer inquiries promptly.

• Resolve issues and provide information on behalf of our clients effectively.

• Work autonomously while showcasing reliability and exceptional communication skills.

• Adjust to diverse client needs and varying call volumes while following company policies and procedures.

• Offer exceptional support to clients.

⛳️ Requirements

• Strong focus on detail and dedication to customer satisfaction.

• Minimum typing speed of 25 words per minute.

• Ability to communicate clearly and professionally with clients.

• Proficient data entry skills.

• Must be drug-free and maintain a positive, professional demeanor.

• Technical Requirements for Remote Work:

• Windows Machines: Windows 11 Pro.

• 16GB of RAM.

• Quad-core processor with a CPU speed of at least 2.5 GHz.

• Mac Machines: Supported versions of macOS with all updates installed.

• Minimum of 16GB of RAM with an M series chip.

• All Computer Set-Ups Must Include:

• Dual monitors (19” each) with widescreen recommended for an enhanced software experience.

• A dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.

• Ethernet connection is required (Wi-Fi and satellite connections are not acceptable).

• No data caps on internet usage.

• A webcam for meetings, training sessions, and quality monitoring.

• A noise-canceling headset to ensure clear communication with customers.

• Antivirus protection is necessary (Windows Defender is not permitted).

🏝️ Benefits

• PTO Program

• Flexible Schedule

• Referral Program